Training
BSP & BSPlink training
Practical courses for agency staff: the BSP cycle, the remittance calendar, BSPlink reports, ADMs, ACMs and refunds.
Your billing statement should be read, not just paid, and BSPlink should not be one person's private territory.
Who this is for
- New ticketing and administration staff who inherited BSP duties with no formal handover.
- Agencies where exactly one person understands BSPlink, which is a risk the owner usually discovers at the worst time.
- GoStandard back offices that want billing reconciliation and memo handling done to a written procedure instead of by memory.
What is included
- A modular curriculum agreed in advance: the BSP cycle and participants; the billing and remittance calendar; BSPlink navigation and user management; the reports that matter and how to read them; ADM and ACM handling; refund processing.
- Live sessions, remote or in-house at your offices, worked on your agency's own BSPlink data, not generic examples.
- Exercises drawn from your recent billing: find the discrepancy, trace the memo, choose the refund channel.
- A written quick-reference guide matched to what was taught, in your team's working language.
- A follow-up session a few weeks later for the questions that only appear once people apply it.
- Typical timeline
- A focused course runs half a day to two days depending on modules. Scheduling is usually within two to three weeks of confirming scope, and we avoid your remittance days.
- What your agency provides
- The list of attendees and what each of them actually does, so the content lands at the right level.
- BSPlink access for the training examples: read-only is enough.
- A realistic time commitment: training squeezed between ticketing calls teaches nothing.
Common questions
Is this your situation?
Send a short description by email or WhatsApp. The diagnostic call is free and tells you whether this is the right service.